Ask, Listen, Do: the role of social care providers

A recent survey of people with learning disabilities and family carers found that:

• Nine out of ten people said that they had wanted to raise a concern or make a complaint at some time.
• Two out of three people said that they sometimes or never know how to raise a concern or make a complaint.
• Seven out of ten people said that they did not feel that their complaint had changed the way the organisation supports people.

Ask, Listen, Do is an NHS England initiative focussed on improving how learning disability service providers across health, education and social care listen and respond to the views of people with learning disabilities and their families. This includes both concerns and complaints handling and how organisations gather and act on feedback.

VODG is backing the Ask, Listen, Do initiative and will hold a roundtable on 12 October in London to explore the role of social care providers in improving the experience of people with learning disabilities and their families through listening, learning and acting on feedback, concerns and complaints. The event is for senior directors and quality and complaints leads who will be able to support Ask, Listen, Do implementation.

Confirmed speakers include representatives from the Thera Group and NHS England. VODG members can register for a place via this link. (Places are limited to one per organisation and are on a first come basis and subject to the usual terms.) The meeting will follow the Chatham House rule.